A vital service to enhance your callers’ experience.
Give your
callers the professional, human touch when they call your business. It’s a great way to
give the impression of a larger operation and keep callers engaged while they
wait for an answer!
You choose
what’s said and the voice that records it, so Messaging on Hold will always
represent your business, exactly how you want it to.
You can also update your messages whenever you want, so you can react to any business updates or operational changes!
Scroll on to hear the selection of actors and music available, or click below to build your message...
Manage your customers with a professional voiceover at every stage of their call:
Ensure callers are connected efficiently and present the perfect opportunity to educate callers on key operational information like opening times.
Fill silence or replace the typical ‘noisy’ music callers hear, with a high-quality sales-focused message, whenever they’re put on hold or placed in a queue.
Help customers identify the business, with a credible message to assure callers they’re through to the right person and the right expectations are set.
Your phonecalls are valuable, and we want to handle them in the correct manner. Professional actors enchance your phone system with real emotions and empathy. AI speech cannot do this, and we want the best for you.
You'll recognise our actors from big-brand adverts on TV and radio. So why not have the same voice as John Lewis, or Saturday Night Takeaway for your phone system?
Have a listen, and choose your favourite below.
What information needs sharing?
Identify the essential information that needs to be shared. This helps you decide
which of the three Messaging on Hold products you’ll need, as well as keeps you
focused on making that info clear to the caller.
Simple words. Simple sentences.
Don’t pad-out scripts with complex language and jargon! Messaging on Hold
needs to be simple, and to the point, so your callers can hear it wherever they are.
If possible, repeat your key messages to make sure callers absorb them.
Make it memorable!
Whether it’s a joke, an interesting factoid or a ‘different’ way of saying their call is
important, make sure your callers have a positive memory of their on-hold
experience.